Refund policy

LIFT ALTADENA STORE REFUND POLICY:

Effective January 1st, 2025

Lift Altadena offers a three-day (72 hour), satisfaction guaranteed on all initial purchases paid to the Lift Altadena. *All subsequent fees are nonrefundable.

Items shipped from shopliftaltadena.com including our office, can be returned within 3 days of receipt of shipment in most cases. Some products may have different policies or requirements associated with them. Please note that the majority of products on our site are offered by vendor affiliates and not our organization.

It can take up to 25 business days for an item to reach us once you return it. Once the item is received at our office, it takes 2 business days for the refund to be processed approximately 3-5 business days for the refund amount to show up in your account.

Your Return Label will require you to return the item at your own expense.*

Please email info.liftaltadena@gmail.com for return request 

Mistaken Returns:

Ensure you enclose the correct and complete item when making a return. We need the correct item returned in order to grant a refund.

To protect our associates and customers, Lift Altadena disposes of incorrect/mistaken returns. If you sent an incorrect item to Lift Altadena, contact Customer Service at (800) 714-6056, as soon as possible. We cannot guarantee your item will be found and returned, and we don’t provide compensation for any incorrect/mistaken return disposed of.

**We only accept returns that have been authorized in advance and shipped using the return labels we provide. Please contact us before sending any items back, as unauthorized returns cannot be processed.**

**Due to the high rate of fraud and restrictions by our merchant processors, Lift Altadena is unable to provide refunds to customers located Internationally. We are happy to provide store credit!**